Privacy Policy

Last updated: September 4, 2026

This Privacy Policy explains how The Family Travel Club collects and uses personal data through its website, membership services and connected tools, including Sahlira.

Data collected

We may collect contact and account details, membership and transaction information, website usage data, marketing preferences, and communications you send to us. Payment card details are processed by payment providers and are not stored directly by us.

How data is used

We use data to manage memberships, process payments, provide customer support, send service and marketing communications where permitted, improve our services, prevent fraud and protect account security.

Sahlira and Meta/Instagram data

Sahlira is our social media automation service. When an authorised professional social media account is connected to Sahlira, we may process data made available through Meta's authorised APIs. Depending on the permissions granted and features used, this can include:

• Instagram or Meta account identifiers, usernames and professional profile information;
• comments, direct messages and related interaction metadata that Sahlira is authorised to read or respond to;
• access tokens or other authorization credentials needed to maintain the authorised connection;
• automation settings such as trigger words, reply rules and account configuration; and
• technical logs used for security, troubleshooting and audit purposes.

We use this information only to provide the Sahlira features requested by the authorised account owner, such as detecting configured trigger words, managing comments or messages, sending authorised replies, maintaining the connected account and improving reliability and security.

Data sharing

Data may be shared with trusted service providers that help us operate our services, such as e-commerce, hosting, payment, email, analytics and infrastructure providers. Sahlira also communicates with Meta platforms as necessary to provide the authorised Instagram or Meta functionality. We do not sell Sahlira users' personal data.

Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, to provide the service, meet legal obligations, resolve disputes, prevent abuse and maintain security. Authorization credentials are removed or invalidated when they are no longer required or when access is revoked, subject to technical and legal retention requirements.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to certain uses of your personal data. To exercise your rights, contact support@thefamilytravelclub.com.

Sahlira data deletion

Instructions for requesting deletion of data connected with Sahlira are available on our Sahlira Data Deletion Instructions page. You may also contact support@thefamilytravelclub.com with the subject Sahlira Data Deletion Request.

Data security

We take reasonable technical and organisational measures to protect personal data. No system can be guaranteed completely secure, and we continually review security controls appropriate to the services we operate.

Changes to this policy

We may update this policy when our services, technology or legal obligations change. The latest version will be published on this page.

Contact

For privacy questions, contact support@thefamilytravelclub.com.