Refund Policy

2️⃣ REFUND POLICY

Last updated: January 14th 2026

This Refund Policy applies to The Family Travel Club membership and digital access products.

Digital membership access

Membership provides immediate access to digital content and benefits.
As a result, membership fees are generally non-refundable.

Billing errors

If you believe you have been charged incorrectly (for example, a duplicate payment), contact
support@thefamilytravelclub.com

Verified billing errors will be corrected.

Statutory rights

Nothing in this policy limits any rights you may have under applicable consumer law.

How Your Feature Could Look

Feature Examples

Approved partners can be showcased with a clear image, location, exclusive offer and direct call to action.

Exclusive

Luxury Family Resort

⌖ Dubai, United Arab Emirates

Member-exclusive saving Save up to 30% Available when booking directly

View Deal

Member Perk

Family Adventure Experience

⌖ United Kingdom

Exclusive club benefit £100 Off Selected family adventures

View Deal

Added Value

Family-Friendly Restaurant

⌖ UK, Ireland or UAE

Complimentary family perk Kids Eat Free With a qualifying adult meal

View Deal

These are illustrative examples. Each approved feature is created using the partner’s own business details, images, exclusive offer and redemption instructions.

Reach Family Travellers

We feature selected family-friendly businesses that provide our members with a genuinely exclusive discount, package or added-value perk.

✓ Complimentary partner feature
✓ Exposure to our family travel community
✓ Direct booking link to your business
✓ Opportunity to discuss family UGC content

Our audience

Our audience is predominantly made up of UK and Irish families. We are also expanding our reach and growing our family travel audience across the UAE and GCC countries.

Partner requirement

Partners must provide Family Travel Club members with an exclusive benefit that is not generally available to the public.

24–48 hour review

We will review your application and, if successful, your feature will be live on our website within the next 24–48 hours.

Business details

Tell us about the business you would like featured.

Business or brand name *

Business category *

Location *

Website

Social media

Business description *

Contact information

Who should we contact regarding this application?

Contact name *

Job title

Email address *

Telephone number

Exclusive member offer

Describe the exclusive benefit available to club members.

Type of offer *

Discount or perk value *

Offer headline *

Full offer description *

Short supporting note *

Direct booking or offer link *

Promotional code

Destination filter *

Feature tags * Separate tags with commas.

Offer benefit 1 *

Offer benefit 2

Offer benefit 3

Offer benefit 4

How members redeem the offer *

Offer start date

Offer expiry date *

Terms, conditions and exclusions *

Images and collaboration

Share media and tell us whether you are open to content creation.

Logo or image folder link Please ensure the link is publicly accessible.

Are you open to a family UGC or content collaboration?

Additional information

I confirm that the information and offer submitted are accurate and that I am authorised to submit this application. I give The Family Travel Club permission to contact me and, if approved, to publish the submitted business and offer information.

What happens next?

We will review your application and, if successful, your feature will be live on our website within the next 24–48 hours.